How to Fix Duolingo Gems Missing Issue (November 2025)

Duolingo is one of the most downloaded language learning apps with millions of daily active users.

What people love the most about Duolingo is its bite-sized lessons. To keep its users motivated, Duolingo rewards them with Gems and Lingots for completing lessons.

For the unversed, Lingots and Gems are both virtual Duolingo currencies but Gems have replaced Lingots.

Currently, Duolingo has only one currency called GEMS. Whenever you reach a new milestone or earn chests, you will get Gems as a reward.

Also Read > How to Earn Gems in Duolingo

Unfortunately, a lot of Duolingo users took to social media and complained that their Gems have now disappeared.

If your Gems is also missing from your Duolingo app then look no further as we got you covered.

In this post, we will explain a bunch of ways that can be used to resolve the Duolingo gems missing problem.

Without any further ado, let’s get started:

Table of Contents

Where Can I See Gems in My Account?

To see the amount of Gems in your Desktop account, learners need to log in to their Duolingo account.

Once logged in, you will see the number of Gems you have on the right side of the screen. (see the below image)

Uses of Duolingo Gems

You can use Gems for the following purposes:

Take part in Legendary levels.
Unlock new features.
Buy Streak Freeze.
Purchase a virtual outfit of Duo.
Refill hearts.
Repair broken streaks.

Why Are Duolingo Gems Missing on Duolingo?

Duolingo’s virtual currency or Gems could be missing due to varied reasons. The most common is a bug or glitch in the app.

The other reason could be the gems were unable to sync between devices. Sometimes system updates are also a culprit behind the missing gems.

Also Read > Duolingo Promo Codes

How to Fix Duolingo Gems Missing Problem

Here are some effective ways to resolve the issue:

Contact Duolingo Support:

The first step to resolve Gems disappearing from your Duolingo account is to contact the Customer Support of Duolingo.

Once contacted, share the details of the issue with them and they will guide you on how to fix the issue.

You can contact Duolingo’s Customer service through its Help Centre, email, or social media (Twitter, Facebook).

One needs to share screenshots of the issue, describe the problem clearly, and your username or email.

When you do so, the team will get back to you within a couple of working days.

Also Read > Duolingo Vs Super Duolingo

Update Duolingo App

Check if you are using the updated version of the Duolingo app. If not then do update the app to its latest version.

iPhone and iPad:

Open the App Store.
Tap on your Profile Pic.
Now, go to the Account section.
There, you need to see if there is a pending update available.

If it is available, tap on the Update button located next to Duolingo.
Once updated, launch it and check if the issue is fixed.

Android:

Launch Google Play Store.
Search for Duolingo.
Now, tap on Update if available.

Once updated, launch the Duolingo app and check if the issues are resolved.
That’s it.

Verify Account Synchronization

Do check if your Duolingo account is synchronized across devices. Re-check your login if it is the same on all the devices.

Sometimes desktop and mobile accounts don’t sync. You can fix this issue by logging out and then signing back in on all devices with the same email and password.

Reinstall the Duolingo App:

Uninstalling and reinstalling Duolingo can also fix the issue. However, save your progress before doing this.

iPhone and iPad

Go to the home screen.
Now, tap and hold the Duolingo icon.
Tap on Remove app.

Tap on the Delete app again.

Go to the App Store.
Now, search for Duolingo and install it.
Once installed, launch and log into Duolingo.
Once logged in, check if the issue is fixed.
That’s it.

Android

Go to the home screen.
Tap and hold Duolingo app.
Now, tap on the Uninstall option as shown in the below image.

When you do so, a pop-up will appear.
Now, tap on the Ok button.

When you do so, the app will be uninstalled from your device.
Once uninstalled, go to Play Store and search for Duolingo.
Now, tap on Install and wait.
Once installed, launch it, log into your Duolingo account, and check if the issue is fixed.
That’s it.

That’s everything you need to know to fix the Duolingo Gems missing problem.